Seniors Home Services, Inc. (“SHS”), including its program Remote Care Today and all contracted vendors, partners, and service providers ("Affiliates"), are committed to protecting the privacy and security of your personal health and contact information. This Privacy Policy outlines how we collect, use, and share your information, and your rights regarding that data. It also includes your consent for SHS and its representatives to contact you via telephone, email, SMS, or automated means.

1. Notice of Privacy Practices

SHS, Remote Care Today, and its contracted vendors operate under the applicable laws and regulations of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH, and other governing privacy statutes. This includes compliance with the Telephone Consumer Protection Act (TCPA) and applicable Medicare Marketing Guidelines.

2. Your Health Information Rights

You have the right to:

• Request a copy of your health records or communications.

• Request a correction to your health records.

• Limit the use or disclosure of your information.

• Request confidential communication methods.

• Receive a list of disclosures of your information.

• Revoke your consent at any time (in writing).

• File a complaint if you believe your rights were violated.

To exercise these rights, contact us at careteam@seniorshomeservices.com.

3. Use and Disclosure of Information

We may use or disclose your information for the following purposes:

• Treatment & Care Coordination – including vendor and partner outreach to ensure service delivery.

• Healthcare Operations – including scheduling, support, data entry, quality assurance, and regulatory compliance.

• Payment & Billing – including coordination with Medicare and other insurers or payers.

• Program Support Services – including chronic care management, remote monitoring, or therapeutic programs provided by our authorized vendors or contractors.

• Communication & Reminders – contacting you about appointments, eligibility, or educational resources.

4. Communication Consent (Call, Text, and Email)

By providing your phone number, email, or mailing address, you consent to be contacted by Seniors Home Services, Remote Care Today, and their affiliated partners/vendors, including through:

• Text message (SMS/MMS) – appointment reminders, program instructions, updates, and health education.

• Phone calls – live and/or pre-recorded voice calls to provide services or conduct outreach.

• Email – program information, reminders, documentation, and customer support.

You may revoke this consent at any time by contacting careteam@seniorshomeservices.com or replying "STOP" to any SMS message.

We will never sell your information or use it for fundraising without explicit written consent.

5. Vendor and Partner Compliance

SHS works only with vendors, subcontractors, and independent contractors who are contractually obligated to comply with applicable federal and state privacy and security laws. This includes:

• Execution of Business Associate Agreements (BAAs) where required under HIPAA.

• Prohibited use or sharing of Protected Health Information (PHI) without authorization.

• Required breach reporting and incident response policies.

• Enforcement of data security, encryption, and access protocols.

6. Required Disclosures

We may disclose your information without consent in the following circumstances:

• When required by law (e.g., subpoenas, CMS audits, public health mandates).

• To report abuse, neglect, or imminent threats to health or safety.

• In the event of medical emergencies or natural disasters.

7. Safeguards and Security

We implement administrative, technical, and physical safeguards to:

• Secure your data against loss or unauthorized access.

• Train staff and vendors on HIPAA and data privacy obligations.

• Promptly notify you of any qualifying breach in accordance with federal law.

8. Marketing and Limitations

We may share service updates or new program offerings related to Medicare or senior care only if allowed under CMS rules and only with your prior consent.

We will not use or disclose your information for:

• Unapproved marketing

• Sale of personal data

• Non-healthcare related promotions

9. Changes to This Policy

SHS reserves the right to update this Privacy Policy at any time. Changes will be posted at www.seniorshomeservices.com/privacy and become effective immediately upon posting.

10. Contact Information

For any concerns, questions, or to revoke consent, please contact:

Seniors Home Services, Inc.
608 Melvin Ave, Suite 102
Annapolis, MD 21401
📧 careteam@seniorshomeservices.com
📞 1-800-480-3344
🌐 www.seniorshomeservices.com