shs privacy policy

Seniors Home Services Privacy Policy

This Privacy Policy describes how Seniors Home Services ("we," "us," or "our") collects, uses, and discloses information through our services, including our Remote Care Today program and other lead generation initiatives (the "Services"). Your use of the Services is subject to this Policy and our Terms of Use.

You agree that your personal information will be managed in accordance with our Services' specific Privacy Policy, which is available when you sign in to the Service.

This Privacy Policy explains what personal information we collect, how we use that information, with whom we share it, where it is stored, how you may access your

personal information, your rights under applicable data privacy laws, and how you may submit a complaint regarding privacy concerns.

When registering for our Services, you will be asked to agree to this Privacy Policy and consent to the use and disclosure of your personal information in accordance with its terms. While we implement

security measures to protect your information, please be aware that transmission of data over the internet is not entirely secure, and we do not guarantee absolute security.

Information We Receive from Third Parties

We may receive personal information about you from third parties, including our business partners. For example, if you authorize health or other data sharing from a wearable device or mobile application,

we may receive that information from your device provider. Additionally, we may engage in research or studies with partners, and if you choose to participate, we may collect relevant data from those studies.

Information Collection

We collect information about you directly from you, from other sources, and automatically through your use of our Services.

Information You Provide to Us

The information we collect depends on how you use our Services. To utilize certain features, you may need to provide details such as your full name, email address, phone number, and zip code.

We may also ask for your age, gender, birthdate, and wellness profile data. Certain features of our Services may not function properly if you choose not to provide specific information.

Location Information

We and our service providers may collect location information through our Services. The type of location data collected depends on your device settings.

You may disable location tracking through your device settings or by uninstalling our application; however, we may still collect certain location-related data through your IP address.

Information We Collect Automatically

We collect certain information automatically through cookies, web beacons, and other tracking technologies, including:

Domain name, browser type, and operating system
Web pages viewed and links clicked
IP address and session duration
Referring URLs
Device name and model
Interaction with email messages (e.g., whether emails were opened or clicked)
Identifiers associated with cookies
Rewards claimed and interactions with partner websites

Information We Collect from Biometric Health Assessments

If you participate in a biometric health assessment, we may collect data such as:

Age, height, weight
Heart rate, HRV, blood pressure
Alcohol and tobacco usage
Depression and anxiety indicators
Lifestyle and mobility factors
Fall risk analysis

How We Use Your Information

We collect and use your information to provide, maintain, and improve our Services, including:

Facilitating health assessments and wellness recommendations
Matching users with appropriate products and services
Enhancing user experience through personalized content
Analyzing user behaviors to improve Services
Preventing fraud, security breaches, or technical issues

Marketing and Promotional Activities

We may use your information to:

Send newsletters and promotional materials about Seniors Home Services and affiliated entities
Provide personalized recommendations and advertisements
Evaluate the success of marketing campaigns
Administer surveys and promotional contests

Legal Compliance

We may disclose your information:

As required by law, legal process, or government requests
To investigate or prevent fraudulent activities
In connection with business transfers, mergers, or acquisitions

Cookies and Tracking Technologies

We use cookies to improve user experience and analyze website performance. You may manage your cookie preferences through browser settings or our website’s cookie management tool.

Security of Personal Information

We implement industry-standard security measures to protect your personal information. However, no data transmission is entirely secure, and we cannot guarantee absolute security.

Accessing and Modifying Your Information

You may update or request the deletion of your personal information by contacting us at careteam@seniorshomeservices.com.

Communications and Opt-Outs

We may send promotional emails and SMS messages. You can opt out of promotional communications by following the unsubscribe instructions in the messages.

Legal Information for an Opt-In Form (Call, Text, Email Consent)

Consent Language:
By submitting the information on this form, you consent to receive calls, text messages, and emails from or on behalf of Seniors Home Services and its third-party service providers. This consent includes, but is not limited to, automated or prerecorded messages regarding services, products, and special offers related to health monitoring and wellness programs.

Your consent is not a condition of purchase, and you may opt out at any time. Standard message and data rates may apply. Reply “STOP” to any SMS message to discontinue text communications or follow opt-out instructions provided in emails.

Legal Requirements to Include:

Explicit Consent Statement:
- Users must affirmatively agree to receive communications via phone, text, or email.
- Example: “By checking this box and submitting this form, I agree to receive communications from Seniors Home Services and its partners.”
TCPA Compliance (Telephone Consumer Protection Act):
- Clearly state that consent is not required for purchase.
- Provide opt-out instructions for calls, texts, and emails.
CAN-SPAM Act Compliance (Emails):
- Include an option to unsubscribe in all email communications.
CTIA & Carrier Guidelines (Text Messages):
- Disclose possible carrier fees (e.g., “Message & data rates may apply.”).
- Provide opt-out instructions (e.g., “Reply STOP to cancel.”).
HIPAA Compliance (if applicable):
- If discussing protected health information, include a notice about secure communication.

Example Opt-In Form Language: Consent to Receive Communications
By submitting this form, I authorize Seniors Home Services and its affiliated third-party service providers to contact me via phone, text, or email using automated dialing systems, prerecorded messages, or live representatives. I understand that:

My consent is not required to purchase any services.
I may receive recurring messages related to services, wellness programs, and special offers.
Message & data rates may apply.
I can opt out at any time by replying STOP to any text message, clicking unsubscribe in emails, or calling customer support.
My information will be processed according to Seniors Home Services' Privacy Policy (link to policy).

Children Under 18

Our Services are not intended for children under 18. If we become aware of information collected from a minor, we will take steps to delete it.

International Transfers

If you access our Services from outside the United States, you consent to the transfer of your information to the U.S. under applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via our website or email.

For questions about this Privacy Policy, contact us at careteam@seniorshomeservices.com.

Last updated: 3.2025