These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Seniors Home Services, LLC (“SHS,” “we,” “our,” or “us”) governing your use of SHS websites, platforms, applications, and services, as well as those provided in partnership with third-party vendors and affiliates (collectively, the “Services” or “Websites”).

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Please read these Terms carefully. By accessing or using our Websites or any services provided by SHS or its vendors, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use our Websites or Services.

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1. Scope of Services

These Terms apply to all digital and physical services provided by SHS, including but not limited to:

• Our website(s), mobile applications, and digital portals

• Services delivered through third-party vendors and partners under SHS branding

• Data submitted, processed, or accessed via our systems

These Terms also apply to any affiliates, vendors, contractors, or service providers (“Partners”) operating under a business relationship with SHS for the delivery of healthcare, wellness, or customer service-related offerings.

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2. Not for Emergency Use

THE SHS SERVICES AND PLATFORMS ARE NOT INTENDED FOR EMERGENCIES.
If you believe you are experiencing a medical emergency, call 911 or go to your nearest emergency facility immediately.

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3. Eligibility and Registration

By using our Websites, you affirm that:

• You are at least 18 years old;

• You reside in the United States and are accessing our Services from a supported jurisdiction;

• You are legally able to enter into a binding agreement;

• Any information you provide is truthful, complete, and up to date;

• If acting on behalf of a business or organization, you have authority to bind them to these Terms.

You may be required to create an account to access certain services. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

4. Prohibited Use

You agree not to:

• Use the Websites for any unlawful, unauthorized, or fraudulent purposes;

• Infringe on intellectual property rights, privacy rights, or any other legal rights of SHS or others;

• Introduce viruses, malware, or any code that may harm the system or compromise data;

• Attempt unauthorized access to our systems or networks;

• Misrepresent yourself or impersonate others in connection with SHS Services.

5. Rights and Respect

As a user of SHS Services, you have the right:

• To be treated with dignity, respect, and without discrimination;

• To receive clear information about our services, policies, staff, and program changes;

• To voice complaints or concerns without fear of retaliation;

• To request support or clarity about your service experience through careteam@seniorshomeservices.com.

6. Use of Vendor and Partner Services

SHS may utilize third-party vendors, contractors, or affiliates to provide certain services on its behalf. By using SHS services, you consent to the involvement of these Partners, who are bound by similar privacy, data handling, and service terms.

SHS requires all vendors to sign Business Associate Agreements (BAAs), where applicable, and maintain appropriate compliance with HIPAA, HITECH, and other regulatory standards for healthcare and consumer protection.

7. Privacy and Data Handling

We value your privacy. SHS follows strict protocols to ensure the confidentiality and protection of your data. Please refer to our Privacy Policy for full details on:

• Types of data we collect

• How we use and share your data

• Your rights to access, correct, or delete your information

Use of our Websites and Services implies acceptance of these data practices.

8. Termination of Use

SHS reserves the right to suspend or terminate your access to Services at any time, with or without cause or notice, particularly in the event of:

• Violation of these Terms;

• Unlawful or harmful behavior;

• Disruption of service to others;

• Security concerns or account misuse.

You may terminate your account at any time by contacting careteam@seniorshomeservices.com.

9. Dispute Resolution and Arbitration

Any disputes arising under these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

YOU WAIVE YOUR RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN CLASS ACTIONS.
Claims may only be brought in your individual capacity.

For more information, see Section 20 of the full Arbitration Agreement (available upon request).

10. Modifications to Terms

SHS reserves the right to modify or update these Terms at any time. We will notify you of significant changes by posting an updated version on our Website. Continued use of the Services following changes constitutes your acceptance of the revised Terms.

11. Contact Information

For any questions or concerns regarding these Terms, contact:

Seniors Home Services
608 Melvin Ave, Suite 102
Annapolis, MD 21401
📧 careteam@seniorshomeservices.com
📞 1-800-480-3344