Terms and Conditions

Effective Date: August 1, 2025

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Seniors Home Services, LLC (“SHS,” “we,” “our,” or “us”) governing your use of SHS websites, platforms, applications, and services, including those provided in partnership with third-party vendors and affiliates (collectively, the “Services” or “Websites”).

Please read these Terms carefully. By accessing or using our Websites or any SHS Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Services.

1. Scope of Services

These Terms apply to all digital and physical services provided by SHS, including but not limited to:

SHS websites, mobile applications, and digital platforms
Services provided via third-party vendors and partners under SHS branding
Data submitted to or processed through SHS systems

These Terms also apply to affiliates, vendors, contractors, and service providers (“Partners”) operating in collaboration with SHS to deliver healthcare, wellness, or customer support services.

2. Not for Emergency Use

THE SHS SERVICES ARE NOT INTENDED FOR MEDICAL EMERGENCIES.
If you are experiencing a medical emergency, call 911 or go to your nearest emergency facility.

3. Eligibility and Registration

By using the Services, you affirm that:

You are at least 18 years of age;
You reside in the United States and access the Services from a supported jurisdiction;
You are legally able to enter into a binding agreement;
All information you submit is truthful, accurate, and current;
If acting on behalf of an organization, you are authorized to accept these Terms on its behalf.

You may be required to register and create an account to access certain features. You are solely responsible for maintaining the

confidentiality of your login credentials and for all activity under your account.

4. Prohibited Use

You agree not to:

Use the Services for any unlawful, harmful, or unauthorized purposes;
Infringe upon the intellectual property or privacy rights of SHS or third parties;
Introduce viruses, malware, or disruptive code into our systems;
Attempt unauthorized access to SHS platforms, networks, or data;
Misrepresent your identity or impersonate another individual or entity.

5. Rights and Respect

As an SHS user, you have the right:

To be treated with dignity, respect, and without discrimination;
To receive clear communication about our services, staff, and policies;
To raise complaints or concerns without retaliation;
To request support via careteam@remotecaretoday.com

6. Use of Vendor and Partner Services

SHS may engage third-party vendors and affiliates to deliver portions of its Services. By using SHS Services, you consent to this involvement.

All SHS vendors must adhere to our privacy and security standards and, where applicable, sign Business Associate Agreements (BAAs) to ensure compliance with HIPAA, HITECH, and related healthcare regulations.

7. Privacy and Data Handling

SHS is committed to protecting your personal and health information. Please refer to our Privacy Policy for details about:

What data we collect
How we use and share your information
Your rights to access, correct, or delete your data

By using our Services, you consent to SHS’s data collection and usage practices.

8. Termination of Use

SHS reserves the right to suspend or terminate your access to any Service at any time, with or without notice, if:

You violate these Terms;
You engage in unlawful, abusive, or harmful behavior;
You disrupt the experience of other users;
We detect security risks or misuse of your account.

You may terminate your account at any time by emailing careteam@remotecaretoday.com

9. Dispute Resolution and Arbitration

All disputes arising from these Terms shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA).

YOU WAIVE YOUR RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN CLASS ACTION LAWSUITS.
Claims must be brought in your individual capacity only.

Refer to Section 20 of our Arbitration Agreement (available upon request) for more details.

10. Modifications to Terms

SHS may modify these Terms at any time. Significant changes will be posted on our Website. Your continued use of the Services after such updates constitutes your acceptance of the revised Terms.

11. Contact Information

For any questions, feedback, or concerns related to these Terms, please contact us:

Seniors Home Services
608 Melvin Ave, Suite 102
Annapolis, MD 21401
Email: careteam@remotecaretoday.com
Phone: 1-800-480-3344